Returns: We want you to be completely satisfied with your purchase and experience. If you are not happy with the product you receive or you receive a damaged product, please contact us and we will work with you to replace the product. All exchanges must be made within 60 days of purchase and the original product must be in new and unused condition, except for the case of defective merchandise. Return shipping will not be refunded unless the item is defective. Please contact us by phone at 920-818-0988 or email at rose@richardroseculinary.com if you have a question or concern about a product you ordered. Please note that special and custom made orders are not-refundable once your order has been placed and is in our production schedule. We do ensure your custom made product will fit your stove.
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